Jobid=2fb5a5e9e840 (0.1008)
This role delivers first-line HR advisory and administrative support, serving as the primary contact for employee and manager queries. It requires a solid understanding of the employee lifecycle and employment legislation, and focuses on guiding stakeholders to ensure compliance with HR policies and collective labor agreements, in close collaboration with the regional HR team.
HR Employee Lifecycle Advisory & Administration
Provide first‑line HR advisory and administrative support to employees and managers, acting as the primary point of contact for HR queries and ensuring timely, accurate service in line with SLAs. Advise on CLA and company HR policies across the employee lifecycle, including recruitment, onboarding, contracts, promotions, transfers, benefits, attendance and leave management. Prepare and issue employee documentation and correspondence, partner closely with Payroll on employee changes, support annual performance and compensation cycles, and collaborate with HR Business Partners, Employee Relations and Centres of Expertise to ensure excellent service delivery.
HR System Maintenance
Maintain accurate and timely employee data in HR systems and support manager and employee self‑service transactions. Process HR Cloud, ServiceNow and ORC activities, ensure onboarding completion, maintain electronic employee files in OnBase, and support HR reporting, audits and data integrity. Act as a system support resource and assist with performance and goal‑setting activities.
Benefit Scheme Education & Communication
Act as the central point of contact for employee benefit queries, ensuring alignment with local policy and employment terms. Support communication and education initiatives to increase awareness and engagement with company benefits, including pension, medical, insurance and wellbeing programs.
Employee Relations Support
Support the Employee Relations Manager by advising on policies, procedures and employment legislation related to performance, attendance and absence management. Maintain accurate ER documentation and metrics, support policy updates and CLA monitoring, and provide administrative support for organisational change and works council processes.
Continuous Improvement & Project Support
Contribute to continuous improvement by supporting process optimisation, LEAN initiatives, automation and digitisation projects. Participate in country and regional HR initiatives, including policy development, talent programs, M&A and HR system implementations.
Training & Communication
Guide employees and managers on HR systems and self‑service tools, promote effective use of HR platforms, and ensure HR knowledge content and communication channels remain accurate and up to date.
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