About the job
For our support department, we are looking for a Customer Service Employee who will not stop until the customer’s problem is solved.
What will you do as a Customer Service employee?
As a Customer Service Officer at Unifiedpost, you will be responsible for handling all enquiries from our customers.
You work independently but are part of a strong team that is always there for each other.
You are the contact person on behalf of the company for the relevant product support;
You are able to take problems to a good solution and don’t stop until you succeed;
You will be friendly and helpful to customers this may be by phone and email (chat possibly in the future);
You ensure an 8+ customer experience in all your customer contact;
You identify improvements and share them with your team leader.
About Unifiedpost
Unifiedpost Group is a listed FinTech provider of online trusted services (identity, document management, signing and payment). We are an international company with offices in the Netherlands, Belgium, Luxembourg, Romania, Switzerland, France, Vietnam, Greece as well as the Baltics and the Balkans, among others.
Unifiedpost Group currently employs + employees and we are growing fast! From our Lelystad office with over employees, we provide services under the labels Billtobox and Banqup in addition to Identity services (Z login, eHerkenning).
What we would like to see
What do you bring:
Service is in your DNA;
You are communicatively strong, both verbally (by phone) and in writing (email/chat);
You are analytically very strong, able to get the customer question clear and articulate the answer well to the customer;
Stress-resistance: even when it is busy, you keep an overview of all pending cases;
Good sense of collegiality;
Experience in a similar position, but starters are also welcome. Enthusiasm and the will to make it a success counts;
An inquisitive nature;
Good command of the Dutch language (oral and written), English is an advantage.
This is what you win
Contract of minimum 24 and maximum 40 hours;
No agency involvement and directly employed by us;
An informal atmosphere, short lines and nice colleagues;
Salary starts at 2, based on full-time;
25 holidays o.b.v. full-time;
Travel allowance;
End-of-year bonus;
Contribution to your pension;
Opportunities to progress internally to another position.
Acquisition in response to this vacancy is not appreciated
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